Privacy & Data Policy

Last updated: July 2026

1. Who we are

Pest & Property Solutions Ltd provides pest control and property protection services across Cardiff, South Wales and surrounding areas. We are the data controller for the personal data described in this policy.

Company details

• Company name: Pest & Property Solutions Ltd
• Company number: 13412263 (registered in England and Wales)
• Registered office: 28 Maes Y Wennol, Miskin, Pontyclun, CF72 8SB
• Email: gareth@pestandproperty.com
• Phone: 02922 404605

This policy explains what personal data we collect, why we collect it, how we use it, and your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The personal data we collect

We collect personal data in the following ways:

When you contact us or request a quote. Through our website contact form, by phone, or by email, we may collect your name, phone number, email address, property address, the service you are interested in, and any details you provide about your pest or property issue.

When you become a customer. We collect the information needed to deliver our services, including your contact details, property address, details of work carried out, treatment records, invoices and payment records.

When you visit our website. We collect limited technical data through cookies, subject to your consent. See our Cookie Policy for full details.

When you leave a review or interact with us on social media. We may see your public profile information and the content you share.

We do not knowingly collect data from children, and we do not collect special category data (such as health information) unless you volunteer it as part of describing a service need.

3. Why we use your data and our lawful bases

We use your personal data to:

• Respond to enquiries and provide quotes (lawful basis: legitimate interests, or steps taken at your request before entering a contract)
• Deliver pest control and property services, including scheduling visits and providing treatment reports (lawful basis: performance of a contract)
• Send invoices, take payment and keep accounting records (lawful basis: contract and legal obligation)
• Keep records of treatments and chemicals used, where required by health, safety and pesticide regulations (lawful basis: legal obligation)
• Improve our website and services (lawful basis: legitimate interests, with consent for analytics cookies)
• Respond to complaints and protect our legal position (lawful basis: legitimate interests)

We do not sell your personal data, and we do not use it for automated decision-making.

4. Who we share your data with

We share personal data only where necessary, with:

• Service providers who help us run the business, such as our website platform provider, email delivery provider, and accounting software. For example, contact form submissions are delivered to us by a transactional email provider processing data within the UK and EU.
• Professional advisers, such as accountants and insurers, where needed.
• Regulators or authorities, where required by law.

All providers act under contracts that require them to protect your data.

5. International transfers

We aim to keep personal data within the UK and the European Economic Area. Where a provider processes data outside these areas, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses.

6. How long we keep your data

• Enquiries that do not become jobs: up to 12 months
• Customer and job records, including treatment reports: 6 years after the work is completed, in line with legal and insurance requirements
• Accounting and tax records: 6 years, as required by law
• Cookie consent records: 12 months

When data is no longer needed, we delete or anonymise it securely.

7. How we protect your data

We use appropriate technical and organisational measures to protect your data, including secure hosting, access controls, and encrypted transmission of website form data.

8. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data, where applicable
• Restrict or object to how we use your data
• Receive your data in a portable format
• Withdraw consent at any time, where we rely on consent

To exercise any of these rights, contact us at gareth@pestandproperty.com. We will respond within one month.

If you are not satisfied with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Changes to this policy

We may update this policy from time to time. Any changes will be published on this page with an updated date.

10. Contact us